MEMBERSHIP POLICIES

RESERVATIONS

Riders are able to reserve a class / bike in advance using our online bike booking system. You must have a current registration in order to book in advance or be prepared to make a purchase when making a reservation. If you are registered for a class, please note that you must show up 10 minutes prior to the scheduled class time. If you have signed up for a class online, make sure to check for an email confirmation. If you do not receive an email confirmation, please call the studio to make sure you were added to the class.

We do not permit new riders to enter class late under any circumstances.

CANCELLATIONS

You may cancel a reservation up to 12 hours prior to the start of class. If you cancel after that window of time, you forfeit a class from your series, regardless of whether you transfer into another class or not. Having another client show up “in your place” will not prevent a late cancel or no show fee from being charged on your behalf. If another client shows up and takes your reserved class, they will be treated as a client and your no-show or late cancel status will still apply.

 

MINORS

Riders / Members under the age of 18 must have our Waiver and Release of Liability Form signed by a Parent/Guardian prior to riding.

REFUNDS

All sales are final. No refunds on any purchase of a class package.